Question 1

What is a RED LETTER DAY BOX?

Accepted Answer

Our RED LETTER DAY BOX is a monthly subscription box that delivers all you need to celebrate the Red Letter Days on your calendar.
 
Each Red Letter Day Box provides you with a holiday themed bunting, ribbon bundle, felt ball garland and a ribbon rosette.
 
Each box is delivered at the end of the month so you will have all the goodies you need to create a fun and festive display for the upcoming month.

Question 2

How does the RED LETTER DAY BOX work?

Accepted Answer

Once you subscribe, you will receive the RED LETTER DAY BOX for the next month. It will arrive before the end of the month you subscribe in and will be in hand in time to decorate for the RED LETTER DAY in the next month.
 
Your box will arrive in a white shipping box which can be recyled. The clear box that contains your RED LETTER DAY goodies is labeled with the month and year and can be used for storage, as our butings are sustainable and reusable.
 
Once you receive your box, you can display your bunting, ribbon bundle and garland anyway you like in your home. Each box includes a Look Book that demonstrates various ways to hang your bunting, ribbons and garland, and we always encourage the sharing of your ideas by posting to our Instagram and Facebook pages. 
 
Then, your card of choice will be billed for the following month and you will receive another RED LETTER DAY BOX to celebrate the next month. No more missing out on the next design from us - it is delivered to you before anyone else gets to purchase!

Question 3

What's inside each RED LETTER DAY BOX?

Accepted Answer

Each RED LETTER DAY BOX contains:
 
Varsity Wool bunting. Each mini banner that makes up the bunting features a wool felt letter. Mini banners are strung together on a contrasting 1.5 yard string of baker's twine. 
 
Ribbon Bundle. 3 yards each of multiple ribbons bundled together to compliment the theme of the month.
 
Felt Ball Garland. 24+ wool felt balls and other fun shapes strung together on baker's twine in a complimentary length and coordinating colors!
 
Ribbon rosette (or another fun bauble that goes with the theme). We love a rosette! Our hand made rosettes come with a pin on the back side to attach to your ribbons or wear on your lapel! A fun little touch to add to the celebration!
 
Look Book. A full color mini booklette that shows you the many different ways to display your bunting and goodies. Included are tips on how best to tie and drape, as well as care instructions.

Question 4

How much does the RED LETTER DAY BOX cost? Are there any hidden fees?

Accepted Answer

Subscriptions for the RED LETTER DAY BOX are $55 each month. Billing is done monthly with recurring payments from the credit card you provide. You will be billed the first of the month for the following month.
 
The $55 fee includes the Bunting (sometimes 9 letters long, sometimes 3 letters long, sometimes 6" tall, sometimes 4.5" tall! It varies each month and the $55 covers the cost of these variations), 3 yards of multiple ribbon strips (again - sometimes 3 strips, sometimes 5 etc.) 24 + wool felt balls or other fun shapes and a special bauble!
 
The $55 fee also includes the labeled storage box, look book as well as all shipping fees for domestic shipping.

Question 5

How does billing work?

Accepted Answer

When you subscribe your credit card will be processed each month on the same day for the $55. We run all credit cards through our secure service and send an invoice and email with each processing. 
 
You are paying each month for the following month.

Question 6

When will I receive my first RED LETTER DAY BOX?

Accepted Answer

When you subscribe before the 15th of the month - you will receive your first box by the end of that month for the following month. 
For example: When you subscribe by the 15th of July, you will receive the August box by the end of July. We ship out between the 20th and 25th of each month. 
 
If you subscribe after the 15th of the month - your first box will be the September box. 
 
For example: When you subscribe on the 16th of July, you will not receive the August box, you will recieve the September box by the end of August, with your recurring payments begining in September.

You may purchase any extra August boxes separately under the SHOP tab on our website.

Question 7

Where and how do you ship?

Accepted Answer

We ship all boxes through the US Postal Service, First Class Mail, from Riverton, Utah. 
 
If, for any reason, this changes you will be notified.
 
You will receive a tracking number each month with information on timing of your package.

Question 8

How can I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time through your account portal. Though this would make us very sad, we do understand and hate to see you go - but it's easy to do - just log into your account and follow the prompts to unsubscribe.

Question 9

How do I receive a refund?

Accepted Answer

If you paid for a month and canceled before the ship date, we will automatically refund your fee for that month.
 
If you cancel after the ship date, please contact us at teri@lettermansupplyco.com so we can process a full refund for the next month.

Question 10

Can I purchase just one RED LETTER DAY BOX?

Accepted Answer

Yes. You can always purchase the month's box separately on our website.
 
We will post any extras of the month's offering after the 15th under the SHOP tab on the website.

Question 11

How does the gift subscription work?

Accepted Answer

Our gift subscription works the same as our regular subscription, the main difference is that you pay for the subscription for the year - upfront. This way you do not have to worry about paying each month, and the recipient's gift is not interrupted. 
 
Also - both you and the recipient of your gift enjoy the 15% off on our website! A discount code will be sent to you once your subscription is started. 
 
You can cancel and receive a refund if for any reason your recipient is unhappy with your gift. Contact us at teri@lettermansupplyco.com for help with this.

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A MONTHLY BOX OF YAY!

Wool Felt Banner or Bunting

Coordinating Ribbon Bundle

Felt Ball Garland

A Little Something Extra!

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RED LETTER DAY BOX

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